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Refund Policy1
Last updated: July 29, 2025
About Company
Kano Study Tech Limited
Registration Number: 78408018
Address: Room 5003, 5/F, Yau Lee Centre, 45 Hoi Yuen Road, Kwun Tong,
Hong Kong
Email: support@kano.study
KANO STUDY LIMITED
Company Number: 16781332
5 Brayford Square, London, United Kingdom, E1 0SG
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⚡ IMPORTANT: ALL SALES ARE FINAL
When purchasing any course on our platform, you agree that no monetary
refunds are provided. This is standard practice for digital educational
products.
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� Basic Principles
✅ What happens when you purchase:
- You receive instant access to digital content
- All sales are considered completed and final
- No money refunds to bank cards or accounts
❌ What is NOT refundable:
- Courses you've gained access to
- Courses you've started studying
- Courses that fully match their description
- Courses bought by mistake or "changed mind"
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� Exceptional Cases
Refunds are possible ONLY in the following situations:
1. Platform technical problems:
- Course completely unavailable due to technical issues on our side
- Serious defects making learning impossible
- Course doesn't match declared format (e.g., videos declared but only
text provided)
2. Substantial non-compliance:
- Course fundamentally doesn't match website description
- Materials declared in description are completely missing
- Fraud or deception by course author
3. Administrative decision:
- Exceptional cases at support service discretion
- Course author violation of obligations
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� Alternatives to Monetary Refund
Instead of money refund, we offer:
� Platform credits:
- Receive credits for purchase amount
- Use for buying other courses
- Validity: 12 months
- Important: credits cannot be cashed out
� Course replacement:
- Exchange course for another of equal value
- Pay difference for more expensive choice
- No refund of difference for cheaper choice
� Additional materials:
- Bonus courses or materials
- Extended course access
- Author consultation (when possible)
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⏰ Deadlines and Procedures
Application deadlines:
- 48 hours from purchase - maximum time for application
- No applications considered after 48 hours
How to apply:
1. Write to support@kano.study
2. Specify order number and problem details
3. Attach screenshots (if necessary)
4. Wait for response within 5 business days
What to include in email:
- Your email used for purchase
- Course name and purchase date
- Detailed problem description
- Evidence (error screenshots, discrepancies)
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✋ Purchase Agreement
By clicking "Buy Course" button, you confirm:
- ✅ Familiarity with complete course description
- ✅ Understanding of "no refund" policy
- ✅ Agreement to receive digital goods
- ✅ Waiver of money refund rights
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❓ Frequently Asked Questions
Q: Can I get money back if I didn't like the course?
A: No, refund for "didn't like" reason is not provided.
Q: What if I bought the course accidentally?
A: Accidental purchase is not grounds for money refund. Can exchange for
credits.
Q: Course was too difficult/easy for me. Can I return it?
A: No, difficulty level is not grounds for refund.
Q: Couldn't complete course due to lack of time. Will money be returned?
A: No, personal circumstances are not grounds for refund.
Q: Can I get refund through bank/payment system?
A: Bank chargeback when having course access may be considered fraud.
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� Support Service Contacts
Email: support@kano.study
Response time: up to 5 business days
Business days: Monday - Friday
Postal address:
Kano Study Tech Limited
Room 5003, 5/F, Yau Lee Centre
45 Hoi Yuen Road, Kwun Tong
Hong Kong
KANO STUDY LIMITED
Company Number: 16781332
5 Brayford Square, London, United Kingdom, E1 0SG